Piriform's Sneaky Changes to CCleaner Licensing: A Customer's Frustrating Experience

Introduction:

As a loyal customer, I've been using CCleaner for years without any issues. However, recently, I've encountered a frustrating experience with Piriform's licensing policy. In this article, I'll share my story and highlight the problems I faced when trying to obtain a license key for my beloved cleaning software.

The Issue:

I first noticed the issue on September 24th, 2017, when I requested a license key from Piriform. To my surprise, it showed that my key had expired, and the download link was gone. Despite this, my products continued to update normally. I thought maybe it was just an isolated incident, but today, when I requested my license key again, I saw the same result with a dash replacing the expiration date.

Comparison with Other Products:

I've used other software in the past, such as Malwarebytes, which has always provided transparent and reliable customer support. In contrast, Piriform's recent changes to their licensing policy feel like a bait-and-switch. The company seems to have changed the terms of the license without notifying customers or providing adequate notice.

A Quick Fix:

For those who are facing similar issues, I recommend uninstalling CCleaner, ensuring all files are deleted from the Program Files folder, and then reinstalling the application. This will downgrade it to the free version.

The Original Terms:

When I purchased CCleaner in January 2015, I received an email with the original terms and conditions sent by cleverbridge/Piriform Commercial Ltd. Upon reviewing these documents, I found that there was no mention of a one-year term or section 5 regarding service termination.

Piriform's changes to their licensing policy have left me feeling frustrated and disappointed. As a loyal customer, I expect transparency and reliability from the companies I do business with. It seems like Piriform has prioritized profits over customer satisfaction, leading me to abandon what was once a great product. If you're facing similar issues, I recommend exploring alternative cleaning software that values its customers.

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